💰 Refund Policy
1. Overview
At Watcholia, we are committed to delivering high-quality IPTV services with reliable support. While we stand behind our service, we understand that situations may arise where a refund is appropriate.
This policy explains when refunds may be issued and under what conditions.
2. No Refunds After Activation
Once your IPTV subscription is activated and credentials are delivered, all sales are final. This is due to the digital nature of the service, which cannot be returned once accessed.
3. Eligible Refunds (Before Activation)
A full refund may be granted if:
Your payment was successful but your subscription was not activated within 24 hours
You were double charged for the same plan
You cancel the order before activation
To request a refund in these cases, contact us on WhatsApp: +1 (236) 260 0238
4. Partial Refunds (In Special Cases)
We may offer partial refunds only under the following circumstances:
Persistent technical issues not resolved by our support team after multiple attempts
IPTV service not functioning on any of your devices, despite meeting our requirements
Service not matching what’s advertised and reported to us within 48 hours of activation
Note: You must provide evidence (e.g., screenshots or video recordings) showing the issue.
5. No Refunds For
Change of mind after activation
Incompatibility with unsupported or jailbroken devices
Use of VPNs or proxies causing content to be blocked
Internet issues on your end (slow speed, unstable connection)
Failure to follow installation instructions provided by our team
6. How to Request a Refund
To request a refund, please contact us with the following:
Your full name
Payment receipt or transaction ID
Subscription details (plan type, activation time)
Reason for refund request
📱 WhatsApp Support: +1 (236) 260 0238
📧 Email: support@watcholia.com
7. Processing Time
Refunds (if approved) will be processed within 3–7 business days and returned to your original payment method. Processing time may vary depending on your bank or payment provider.
8. Policy Updates
We reserve the right to change this Refund Policy at any time. Updates will be posted on this page with a new effective date.